About Us

Elite Management Professionals, Inc. was founded on the principle of providing a higher level of hands on customer-driven service to single family, office, townhome and condominium communities. We are passionate about what we do and are eager to serve each community’s specific needs. In today’s difficult times, we know that homeowners are faced with many challenges. We will continue to find innovative ways to solve problems, trouble shoot issues, save money and exceed your community’s goals…

Our team of professionals are experienced in developer communities, multi-family associations, office management, onsite association management and master planned communities. We have the experience to solve problems and will work with the Board to find the best resolution to issues.

Elite Management Professionals holds, the AAMC designation with Community Associations Institute (CAI.) As per the CAI website “The AAMC accreditation demonstrates a company’s commitment to providing the unique and diverse services community associations need. An Accredited Association Management Company ensures that their staff have the skills, experience, and integrity to help communities succeed. Its managers have advanced training and demonstrated commitment to the industry—just the type of professionals that community association boards seek to hire!” Elite Management is proud to hold this designation!

In addition to holding the AAMC designation the managers at Elite Management hold important designations with CAI through continued education. Information regarding individual designations can be found on the CAI website

Dawn Cothran Hatcher
PCAM, CMCA, AMS- President and Senior Community Manager

Dawn Hatcher established Elite Management Professionals, Inc. after 12 years of developing and growing another local management company. As a PCAM (Professional Community Association Manager) and owner of the company, Dawn oversees all communities the company is managing. Dawn also holds the Certified Manager of Community Associations (CMCA) designation from the Community Association Institute and the Association Management Specialist (AMS). She has been in the Association Management industry since 1998, first working for a developer and builder and then becoming a Community Manager, servicing townhome, condominium, and single family communities in the Triangle area.

Email: dawnhatcher@elite-mgmt.com

Katie Dominello,
PCAM, CMCA, AMS-  Vice President of Corporate Human Resources and Senior Community Manager,

Katie Dominello is a portfolio community manager in Raleigh, Durham, Wake Forest and Cary. In additional to Portfolio Management, Katie has experience with onsite management working with a local community of over 1000 homeowners for several years. Katie earned her Bachelor’s degree in communication and journalism from Keene State College. She is an excellent problem solver and enjoys working with homeowners. She holds the Professional Community Association Manager (PCAM) designation, the Certified Manager of Community Association designation (CMCA) and the Association Management Specialist (AMS) designation. Katie was also the winner of the Community Associations Institute 2012 Portfolio Manager of Distinction Award..

Email: katiedominello@elite-mgmt.com

Star Smith,
AMS, Senior Community Manager

Star Smith has been a Community Manager since 1996.   Star’s experience includes every aspect of association management including financial, maintenance, and governance matters.  Her current portfolio includes townhomes, condominiums, single family housing and commercial properties.  Her enthusiastic attitude allows homeowners and Board members alike to relate easily with her allowing for the quick resolution of their concerns.

Email: starsmith@elite-mgmt.com

Karen Bayless,
CMCA, AMS- Senior Community Manager

Karen Bayless is the specialized community manager dedicated to working with local and national developers throughout the community preconstruction process. She ensures that the transition from developer to homeowners control is seamless. Karen holds her North Carolina real estate license and has over 10 years onsite sales experience with new developments in the area. She also has over 10 years’ experience as a Property Manager. Karen has achieved her Certified Manager of Community Association designation (CMCA) and AMS.

Email: karenbayless@elite-mgmt.com

Dana Taylor,
CMCA, AMS- Community Manager

Dana has extensive background in accounting functions including bank reconciliation, accounts payable and account receivable. With an education in Economics from Auburn University and after fifteen years of both the mortgage and construction industries, Dana brings diverse talents and solid support to the HOA communities. Dana has achieved her CMCA and AMS designations and looks forward to learning more and growing with the company.

Email: danataylor@elite-mgmt.com

Greyson Katkaveck,
CMCA- Community Manager

Greyson is a graduate from NC State University with a B.S. degree in Business Administration. She has many years of customer service experience right here in Raleigh and enjoys working with a diverse portfolio of communities in the Triangle area. She is passionate and dedicated to the communities that she works with and strives to have excellent communication with Boards, homeowners and vendors. In her free time, Greyson loves spending time at the beach and with friends, family and her two French bulldogs.

Email: greysonkatkaveck@elite-mgmt.com

Jessica Merritt,
CMCA,AMS- Community Manager

Jessica is a Community Manager who specializes in working with local and national developers across Central North Carolina to ensure that their communities are well-managed throughout the construction process. She also helps facilitate a seamless transition from Developer to Homeowner control of the Board. Jessica is a graduate of Appalachian State University with a B.S. in Business Administration, and she brings many years of experience in the real estate/management industries to her role at Elite. In her free time, she enjoys relaxing with her husband, two small children, and their Golden Retriever.

Email: jessicamerritt@elite-mgmt.com

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Susan Lindelof,
CMCA, AMS- Community Manager

Susan is originally from Williamsburg, VA and relocated to Northern VA to start her career. After visiting Raleigh in 2004, she fell in love with the area and immediately moved. Susan has 1 dog, 2 cats & 2 daughters, one is in college and the other is getting ready to start middle school. On the weekends you’ll find her spending time with family and friends or out in downtown Raleigh listening to her husband’s band. Susan comes with several years of property management experience and over 8 years in managing homeowners associations. Susan takes a lot of pride in the communities that she has managed.

Email: susanlindelof@elite-mgmt.com

Danielle Thomas,
CMCA, AMS Community Manager

Danielle has earned a B.A. in Communication Studies and M.A. in Business Communication. Working in the Association Management industry, Danielle has enjoyed using her years of experience in organizational development and customer driven focus to manage her Elite Management portfolio. As a Community Manager, Danielle is effective in homeowner communication, work orders, and problem solving. She enjoys serving diverse customers and helping in a variety of Elite efforts. She has obtained the CMCA and AMS designations for Association Management. Danielle’s current portfolio includes townhomes, condominiums, and single family housing.

Email: daniellethomas@elite-mgmt.com

Stephanie Snyder,
CMCA, Community Manager

Stephanie is a Campbell University alumni with  a B.A. in Mass Communications.   She is a native of the Raleigh/Durham area and is proud to call it home.  Having been a Licensed Residential Real Estate Appraiser for 13 years, Stephanie knows the importance of home values.   She takes great pride in working with homeowners and Boards to help guide them in making informed and sound business decisions, as a Community, that could impact those values. In her spare time, Stephanie can be found with her family enjoying time at the beach or camping.

Email: stephaniesnyder@elite-mgmt.com

Hilary Slater,
CMCA, AMS- Community Manager

Hilary Slater is a native of Raleigh. After college she worked in the property management industry since 2008 and enjoys working with the public.  Hilary’s strengths are problem analysis and conflict resolution. During her time in the property management field she has helped with large renovation projects, working extensively with the reserve study, budget planning, implementing new procedures when needed, etc. Hilary takes pride in the communities she works with and looks forward to overcoming challenges and learning new things.

Email: mailto:hilaryslater@elite-mgmt.com

Crystal Stroman,
CMCA- Community Manager

Crystal holds a B.A. in Communication with a concentration in Public Relations from North Carolina State University, and a M.A. in Communication from East Carolina University. She also has several years of experience working with community outreach, educational development, and customer relations. Crystal enjoys applying her skill set to work with many different community members to assist with their needs and solve problems. Some of her daily responsibilities at Elite include providing information to homeowners, architectural requests, and updating community websites. Crystal has learned hands-on about the community management industry and hopes to further her career. During non-work hours, she enjoys cooking and baking, writing, and spending quality time with friends and family.

Email: crystalstroman@elite-mgmt.com

Ben Scoular,
Community Manager

Benjamin is originally from New York, and recently moved to the triangle area to be closer to family and friends.  Ben has spent many years working in the customer service, landscaping, and aquatics industry.  Ben worked as a project manager for a lake management company establishing personal relationships working directly with HOA’s and boards of directors.   He thoroughly enjoys working in community management.

Email: benscoular@elite-mgmt.com

Kirsten Rowland Ferris,
Assistant Community Manager

Kirsten is a graduate of Peace College with a Bachelor of Arts degree in Developmental Psychology. Her position supports a Community Manager with a portfolio of communities. She provides customer service and administrative support to homeowners and Board members. Her responsibilities include homeowner correspondence, work order administration, website updates, and community record organization. Her strengths are customer service and organizational skills. Kirsten loves this industry and is motivated to learn and increase her community association education. She has also has successfully passed the M100

Email: kirstenrowland@elite-mgmt.com

Melissa Campbell,
Assistant Community Manager

Melissa is originally from Grand Rapids, MI and relocated to Raleigh in 2010. Melissa earned a B.A. in Art and Design from Grand Valley State University.

Melissa worked as an Assistant Community Manager for Professional Properties Management and has passed the M-100 course. She has over 10 years of experience in customer service.

She prides herself on communication, respect and being resourceful. In her free time, Melissa loves creating art and spending time outdoors with her husband and son.

Email: melissacampbell@elite-mgmt.com

Latatious Morris,
Community Manager

Latatious is originally from northwest Florida, but moved to New York at the age of 20 to explore the city.  After a quick visit to Raleigh in 2010, she fell in love with the City of Oaks and moved here two weeks later.  Since moving here, she has committed her extra time to the community of Knightdale and is working towards a degree in Human Resource Management as well as study for her M-100s.  In her spare time, she likes to read, travel, cook and help plan events for family and friends.  Latatious comes to us with over 3 years of previous background in property management and she prides herself on her customer service skills and connecting with our homeowners.   Latatious has been a great addition to the Elite team

Email: latatiousmorris@elite-mgmt.com

Katelyn Bachman,
Community Manager

Katelyn is a graduate from The University of Arkansas with a B.S. degree in Horticultural Science. She is currently a Graduate Student at UNCW getting her Master’s degree in Business Administration with a concentration in Finance. She has 5-6 years of customer service experience serving the Raleigh, and surrounding area. In her free time, Katelyn enjoys reading books, drawing, playing PC games, and going to the beach to visit friends.

Email: katelynbachman@elite-mgmt.com

Sarah Lathrop,
Community Manager

Sarah is a graduate of Corning College in New York. She has six years of experience in the hospitality and customer service industry. This includes two years of management. Her position with Elite supports a Community Manager with a portfolio of communities. She is looking forward to increasing her knowledge in the HOA career and has passed the M100.

Email: sarahlathrop@elite-mgmt.com

Aaliyah Shipp,
Assistant Community Manager

Sarah is a graduate of Corning College in New York. She has six years of experience in the hospitality and customer service industry. This includes two years of management. Her position with Elite supports a Community Manager with a portfolio of communities. She is looking forward to increasing her knowledge in the HOA career and has passed the M100.

Email:  aaliyahshipp@elite-mgmt.com

Eleanor Haynes,
Community Manager

Eleanor Haynes is a graduate of Meredith College with a BA in Interior Design and a Raleigh Native.  She has 30 years in property management and holds both CAM and CAPS designations.  Eleanor is dedicated to her work performance, homeowners and Elite.  In her free time she enjoys gardening, spending time with her 3 dogs, 2 cats and her African grey parrot named Baby.

Email: eleanorhaynes@elite-mgmt.com

Megan Gates,
Assistant Community Manager

Megan is originally from St. Louis, Missouri, and has attained her Bachelor of Science in Public Relations from the University of Central Missouri. Megan has spent several years working in the housing and customer service industry. Megan previously worked as a Marketing Manager for a student housing facility where she was able to groom her skills in communications, landscaping, as well as practice being the liaison between vendors, contractors and the community. She is over joyed to now utilize her strengths to serve the Elite Management Team.

Email:megangates@elite-mgmt.com

Nichole Young,
Assistant Community Manager
Nichole is a graduate from the University of North Carolina Wilmington with a B.S. degree in Business Administration. She has many years of experience in Administrative Support and Customer Service. Her position with Elite supports a diverse portfolio of communities. She is passionate and dedicated to the communities that she works with and strives to have excellent communication with Boards, homeowners and vendors. Nichole loves to travel and visit new places. In her free time she can be found spending time with her family and friends, or planning her next trip.

Email:nicholeyoung@elite-mgmt.com

Trish Cates, CMCA, AMS
Community Manager

Trish’s education and background includes Business Administration, Accounting and Non-Profit Management.  Trish has worked in the HOA management field for twelve years, managing condominiums, townhomes and single-family homes.  Prior to coming to Elite, she was a Construction, Property, HOA and Asset Manager in the Affordable Home Sales program in Chapel Hill and Carrboro.   Trish is active in and currently serves as the Vice-Chair of the CAI-NC Triangle Council.  Trish believes strongly in building and keeping community in community management.  Trish enjoys her free time with her husband, kids, grandkids, music, pets along volunteering with animal rescues, music therapy for the special needs population, working with the homeless and at-risk population and building with Habitat for Humanity.

Email:trishcates@elite-mgmt.com

Aleshia Walker,
Community Manager

Aleshia  has several years’ experience in Customer Service and Administrative Support.  She has a NC Real Estate Broker’s License.  Her responsibilities include homeowner correspondence, work order processing, architectural request, real estate transfers as well as maintaining community websites.  She looks forward to progressing her education in community management.
Email: mailto:aleshiawalker@elite-mgmt.com

Amy Homovich

Amy works as an Assistant Community Manager. Amy process ARC applications, assists with homeowners and the Board and handles correspondence for a portfolio of communities. Amy has strong communication skills that make her an asset to the community and Elite.

Email: amyhomovich@elite-mgmt.com

Lea Thomas,
Community Manager

Lea Thomas background includes over 7 years of management which includes Single Family, Condominium and Town home management. She has been managing properties for a number of years and thoroughly enjoys this diversified industry.Her most recent position included portfolio and account management that spanned properties in all fifty states.  She is excited to work with the Board to continue making your community a wonderful place to live. She will work behind the scenes to get up to speed quickly on, on-going projects, Community needs etc. She has years of experience, she is responsive, hard working, kind, and professional. I have no doubt you will love working with her.

Email: leathomas@elite-mgmt.com

Victoria Cheek,
Community Manager

A  graduate from Herbert W. Armstrong College with a degree in Liberal Arts. Over six years experience in customer service and experience in clerical duties. As a community manager she performs routine property inspections, complete real estate transfer forms, assist homeowners in completing architectural request forms, maintain and update community website, schedule homeowner events and assist with day-to-day task.

Email: mailto:victoriacheek@elite-mgmt.com

Hilary Slater, CMCA, AMS
Onsite Community Manager, Grove Park Community Association, INC.

Hilary Slater is a native of Raleigh. After college she worked in the property management industry since 2008 and enjoys working with the public.  Hilary’s strengths are problem analysis and conflict resolution. During her time in the property management field she has helped with large renovation projects, working extensively with the reserve study, budget planning, implementing new procedures when needed, etc. Hilary takes pride in the communities she works with and looks forward to overcoming challenges and learning new things.

Grove Park Community Association Inc.
300 Nichols Farm Drive
Durham NC 27703

919-957-7672– office
919-957-7704- Fax

Email: hilaryslater@elite-mgmt.com

Twyla Bullock,
Assistant Community Manager- Grove Park

Twyla has several years’ experience in Customer Service and Administrative Support.  She worked for Vance County Schools for 16 years before joining Elite Management.  As Assistant Community Manager her responsibilities include homeowner correspondence, work order processing, architectural request, real estate transfers as well as assist with other day-to-day tasks.  She enjoys meeting and helping homeowners as well as vendors.  She looks forward to progressing her education in community management.

Grove Park Community Association Inc.
300 Nichols Farm Drive
Durham NC 27703

919-957-7672– office
919-957-7704- Fax

Lea Thomas,
Community Manager

Lea Thomas background includes over 7 years of management which includes Single Family, Condominium and Town home management. She has been managing properties for a number of years and thoroughly enjoys this diversified industry.Her most recent position included portfolio and account management that spanned properties in all fifty states.  She is excited to work with the Board to continue making your community a wonderful place to live. She will work behind the scenes to get up to speed quickly on, on-going projects, Community needs etc. She has years of experience, she is responsive, hard working, kind, and professional. I have no doubt you will love working with her.

Heritage Pines Community Association 
200 Heritage Pines Drive
Cary 27519
919-466-0016– Office 

Email: mailto:leathomas@elite-mgmt.com

Dana Taylor,
CMCA, AMS- Community Manager

Dana has extensive background in accounting functions including bank reconciliation, accounts payable and account receivable. With an education in Economics from Auburn University and after fifteen years of both the mortgage and construction industries, Dana brings diverse talents and solid support to the HOA communities. Dana has achieved her CMCA and AMS designations and looks forward to learning more and growing with the company

Chapel Ridge
1040 Chapel Ridge Drive,
Pittsboro, NC 27312

919-545-5543 Direct phone
919-545-5545 Fax

Email: danataylor@elite-mgmt.com

Brent Francis- Providence Glen 

Brent has served as the Facilities Manager for Providence Glen for seven years. Brent brings an extensive knowledge of HVAC systems, pool management and general contractor knowledge. Brent is also a certified CPO (certified pool operator) through the state.

Victoria Cheek- Twin Lakes

A  graduate from Herbert W. Armstrong College with a degree in Liberal Arts. Over six years experience in customer service and experience in clerical duties. As a community manager she performs routine property inspections, complete real estate transfer forms, assist homeowners in completing architectural request forms, maintain and update community website, schedule homeowner events and assist with day-to-day task.

Email: mailto:victoriacheek@elite-mgmt.com

Gina PuiattiTwin Lakes and Carpenter Village 
Onsite Assistant Community Manager

Gina is a graduate from the Poole College of Management at N.C. State University with a Bachelor of Science degree in Business Administration and a concentration in Marketing. Her position supports two On-Site Managers. She provides administrative and customer service support to homeowners and Board members. Gina has had over six years of experience in the industry both as an Assistant Manager along with Accounting support roles as well as Website maintenance experience. Gina’s strengths include her strong organizational and customer service skills. In her non-working hours Gina is an avid photographer.

Email: ginapuiattie@elite-mgmt.com

Ben Scoular, Carpenter Village 
Community Manager

Benjamin is originally from New York, and recently moved to the triangle area to be closer to family and friends.  Ben has spent many years working in the customer service, landscaping, and aquatics industry.  Ben worked as a project manager for a lake management company establishing personal relationships working directly with HOA’s and boards of directors.   He thoroughly enjoys working in community management.

Email: benscoular@elite-mgmt.com

 

 

Tiffany Wilson,
Accounting Manager

Tiffany Wilson has earned a Bachelor’s degree in accounting from Bowling Green State University and has lived in Raleigh for the past 15 years. Tiffany has seven years of Association accounting experience. Tiffany oversees all responsibilities of the accounting department. Tiffany’s knowledge and skills are extremely valuable to all members of our team and for all the Association members.

Email: accounting@elite-mgmt.com

Leigh Jones,
Accounting Administrator and Accounts Payable

Leigh Jones manages the accounts payable for all Associations including processing vendor packages and maintaining the records for needed insurance and tax information. Leigh also assists in many areas in the accounting department. She has extensive experience with bookkeeping from her 21 years in the banking industry.  Leigh is a tremendous asset for our accounting department and support for our community managers.

Email: accounting@elite-mgmt.com

Julie Krieg,
Collections Manager

Julie is originally from Michigan and moved to NC in 2011.  Julie holds 20 years of experience in the mortgage industry and was also a licensed real estate agent in Michigan.  Since moving to North Carolina she has held the position of  Assistant Branch Manager and Collections Manager at a finance company. Julie brings great banking, accounting and collections experience to Elite.

Email: accounting@elite-mgmt.com

Susan Hembarsky,
Accounting Assistant/Collections Manager

Susan earned a bachelor’s degree at Lehigh University and dual master’s degrees at Webster University in Leiden, The Netherlands.  Since moving to Raleigh in 2015, she has worked in accounting for two Association Management Companies.  Presently, she is responsible for processing all resales, handling all checks and dealing with collections for various communities.

Email: accounting@elite-mgmt.com

Dawn Cothran Hatcher,
PCAM, CMCA, AMS- President and Senior Community Manager

Dawn Hatcher established Elite Management Professionals, Inc. after 12 years of developing and growing another local management company. As a PCAM (Professional Community Association Manager) and owner of the company, Dawn oversees all communities the company is managing. Dawn also holds the Certified Manager of Community Associations (CMCA) designation from the Community Association Institute and the Association Management Specialist (AMS). She has been in the Association Management industry since 1998, first working for a developer and builder and then becoming a Community Manager, servicing townhome, condominium, and single family communities in the Triangle area.

Email: dawnhatcher@elite-mgmt.com

Katie Dominello,
PCAM, CMCA, AMS- Senior Community Manager, Vice President of Corporate Human Resources

Katie Dominello is a portfolio community manager in Raleigh, Durham, Wake Forest and Cary. Katie has experience with onsite management working with a local community of over 1000 homeowners for several years. Katie earned her Bachelor’s degree in communication and journalism from Keene State College. She is an excellent problem solver and enjoys working with homeowners. She holds the Professional Community Association Manager (PCAM) designation, the Certified Manager of Community Association designation (CMCA) and the Association Management Specialist (AMS) designation. Katie was also the winner of the Community Associations Institute 2012 Portfolio Manager of Distinction Award.

Email: katiedominello@elite-mgmt.com

Bruce Hatcher
Partner, Owner, Principle

Email: Bruce@elite-mgmt.com